Privacy Policy

Effective Date: July 23, 2025

This Privacy Policy outlines how XK Technologies & Solutions L.L.C. ("we", "us", or "our") collects, stores, uses, and discloses your personal information when you use our services, including our website and the XK ONE platform (together, the “Services”).

By accessing or using our Services, you agree to the collection and use of your personal information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information directly from you or indirectly through your use of our Services:

• Name and contact details (email, phone number, address)
• Organization and job title
• Account information (username, usage data)
• Payment details (processed securely via third-party payment gateways)
• Any information you submit through forms, tickets, or support channels

We may also collect non-personally identifiable information including browser type, IP address, and device information.

2. How We Use Your Information

We collect and process your personal data to:

• Provide access to and operate the XK ONE platform
• Manage your account and subscriptions
• Communicate with you, including support and product updates
• Improve our products, services, and user experience
• Comply with legal obligations and prevent fraud or abuse

3. Legal Basis (For EU/EEA Users)

If you are located in the EU/EEA, our legal basis for collecting and using your personal data depends on the type of data and the context in which we collect it. These may include:

• Contractual necessity
• Legitimate interests
• Compliance with legal obligations
• Your consent

4. Sharing and Disclosure

We may share your data with:

• Trusted service providers (e.g., cloud hosting, analytics, email services)
• Regulatory bodies or law enforcement if required by law
• Payment processors (we do not store your card information)

All third-party providers are required to handle your data in compliance with applicable data protection laws.

5. International Transfers

If we transfer your data outside of your country (e.g., for cloud storage on AWS or similar providers), we ensure it is protected by appropriate safeguards, including standard contractual clauses or certifications like the EU-U.S. Data Privacy Framework.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction or deletion
• Object to processing or request restriction
• Withdraw consent at any time
• Request data portability

To exercise your rights, contact us at info@xk-ts.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Enhance functionality and performance
• Analyze usage and traffic
• Personalize your experience
• Run remarketing campaigns via third-party services like Google Ads or Meta

You can manage cookies via your browser settings. For more on cookies, see our Cookie Policy.

9. Data Security

We implement robust security measures (including encryption and access controls) to protect your personal information. While no method is 100% secure, we continually monitor and improve our systems.

10. Links to Third-Party Sites

Our Services may include links to external websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and if significant, we will notify you via email or in-app notification.

12. Contact Us

If you have any questions, complaints, or requests related to your personal data, please contact:

XK Technologies & Solutions L.L.C.
Email: info@xk-ts.com
Address: Lipjan 14000, Kosovo.